FAQS

Have questions about what it’s like to work with us? Check out these frequently asked questions. If you don’t see your question here, click here to get in touch.

  • We do offer in-person therapy at our office located in Austin, Texas.

    But we mainly offer convenient online sessions through a secure platform. You won't have to push through traffic. You can wear your cozy sweats and slippers. You can see us on your lunch break or right after work. You can even have your comforting pets right beside you.

  • All of our therapists are in-network with Aetna and Cigna (Evernorth) insurance plans. Kelsey Blahnik is also in-network with ComPsych, Oscar, Oxford and United (Optum) insurance plans.

  • Not being in-network doesn’t necessarily mean you’ll pay the full cost out of pocket. Many clients can still receive partial reimbursement for therapy through their out-of-network benefits.
    To make this easier, we’ve partnered with Mentaya, a HIPAA-compliant platform that helps you quickly check your eligibility and file claims for reimbursement.

    Click here to see if you qualify.

  • At The And Way, each therapist has their own rate, with fees ranging from $100 to $165 for 50-minute sessions. Additionally, some therapists offer reduced fee slots.

  • We are able to serve residents of Texas and Florida.

  • We do not offer crisis services. If you are in a crisis, please refer to the phone numbers below so that you can receive immediate assistance.

    988 for the national suicide and crisis line

    911 for a medical emergency

    512-472-HELP for Austin’s emergency mental health hotline, Integral Care.

    Click Here or dial 1-800-273-8255 for the suicide prevention hotline.

    Click Here or dial 1-800-944-4773 for Postpartum Support International’s hotline.

    Click Here or dial 512-267-7233 for access to SafePlace Austin, a domestic abuse shelter.

    Click Here or dial 877-565-8860 for the Trans Lifeline.

    Click Here or dial for The Trevor Project, the LGBTQ+ lifeline.

  • We accept all major credit cards and we accept FSA funds. All payments are made through our convenient online portal. Please note that a credit card on file is required to schedule an intake appointment.

  • Our therapists have diverse schedules, with availability during the daytime, evening, and weekends. If you have specific scheduling constraints, please let us know when you reach out to schedule your consultation. This will help us match you with a therapist whose availability aligns with yours.

  • Under the No Surprises Act, you have the right to receive a Good Faith Estimate of what your services may cost. It shows the list of expected charges for items or services from your provider so that you know what to expect to pay.

  • At the core of our mission is the hope to bring more peace into this world.  We believe that a way to do that is by utilizing dialectics to recognize “two things can be true” and we put this into practice alongside IFS, EMDR, and other therapeutic modalities.  By recognizing there can be two seemingly conflicted, coexisting parts within myself such as "a part of me wants to run at the sign of conflict and another part of me wants to work through this difficult season", I could relate compassionately to how that occurs in others. This practice paves the way for peace within ourselves, our relationships, the institutions we are a part of, and on a macro level.

  • Pursuant to Texas Health and Safety Code §181.105 and House Bill 4224 (89th Regular Session):

    You have the right to access your health care records. Requests must be made in writing and discussed with your individual therapist.

    You have the right to contact the Texas Behavioral Health Executive Council (BHEC) who oversees all mental health boards if you have any questions or concerns about your therapist. The website, address, and phone number are listed below. If you have a complaint to file regarding your therapist, you must submit the complaint to the Texas Behavioral Health Executive Council (BHEC) on an approved complaint form which can be downloaded from the website: bhec.texas.gov/how-to-file-a-complaint

    Alternatively, you may call or write and request the complaint form be mailed to you:
    1801 Congress Ave., Ste. 7.300 Austin, Texas 78701
    (512) 305-7700, (800) 821-3205

    Pursuant to Florida law, consumers are provided the following information:

    Health Care Records: To request a copy of your health care records, contact this practice directly using the contact information provided on this website. Licensing Authority: Florida Department of Health: https://www.floridahealth.gov/licensing-and-regulation/index.html

    Consumer Complaints: To file a complaint against a health care practitioner, visit https://www.flhealthcomplaint.gov/